Key fobs
PAC key fobs (the official fobs used across Charter Quay) are individually programmed and registered to your property. They provide vehicular access (via the touch pads at the entry barrier and garage entrances), access to your apartment or townhouse (from the garage and the entrance to your building or section) and entry to the reception area in Garricks House (for access to the roof garden, gym and business centre). The bicycle storage areas are also controlled by key fobs. Remote controls, for use in vehicles, are also available. Additional registered key fobs may be purchased through the concierge.
If you are a tenant and you lose or break your fob, please speak to your landlord, who will arrange for your lost/broken fob to be blocked and a new one registered and provided to you. They may charge a fee for this.
If you are a leaseholder and you lose or break your fob, a new one can be purchased from the concierge, which will be registered to you, and your lost/broken fob will be blocked.
Registered PAC fobs that are not unlocking the relevant doors but are still readable by the fob programming machine will be re-programmed and registered without charge.
Each PAC key fob has a unique ID linked to your apartment. If you believe your fob has been cloned, please ask HML to reset your fob which will also delete any clones. There is no charge for this service.
To help maintain security of the site, HML will block any fobs that they believe are being misused, which will also block any clones. When necessary, all key fobs can be reset to block all clones and any unreported lost fobs. Official PAC key fobs will then be re-programmed and registered to individual apartments free of charge. Please call into the concierge when this needs to be carried out.
